Refund policy

Return & Refund Policy

We want you to be completely happy with your Oakstrap. If you are not satisfied for any reason, we offer a straightforward return and refund process.

30-Day Return Guarantee

You have 30 days from the date of delivery to return your order for a full refund. No forms, no hassle, no questions asked.

Conditions

To be eligible for a return, your item must be unused and in its original condition. Items that show signs of use or damage may not be accepted.

How to Return

Email us at info@tideflowmedia.nl with your order number and reason for return. We will respond within 1 business day with return instructions. Return shipping costs are at the customer's expense.

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. The amount will be returned to your original payment method.

Pre-orders

If your order has not yet shipped, you can cancel your pre-order at any time for a full refund. Simply email us at info@tideflowmedia.nl before your order is dispatched.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at info@tideflowmedia.nl. We will arrange a replacement or full refund at no additional cost to you.

Questions

For any questions about returns or refunds, email us at info@tideflowmedia.nl. We respond within 1 business day.